Get help: submit and track support tickets

Built into the portal — every service covered, answered by a human.

1. 1In the portal go to Support → Support tickets → New ticket.
2. 2Pick the category that fits (connections, scanning, assets, findings, remediation, compliance, reports, Cybermatic Copilot, billing, account & sign-in, or other) and a priority — use Urgent only for possible security issues.
3. 3Describe what happened, what you expected, and any error text you saw. Submit — we're notified instantly by email.
4. 4Track everything on the same page: replies appear in the ticket thread and you're emailed each time we respond. Reply in the thread to continue the conversation, and close the ticket when you're sorted (you can reopen it any time).

Tip: Tickets are the fastest path because they arrive with your workspace context attached. Email info@cybermatic.ai works too — same team, same day.